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James - January 2015

I just wanted to thank you both so much for all the time and effort you put into our stay at Cabury House. We had a wonderful time and it was exactly what we all needed to start our new year.
Thank you again,


Elizabeth Grundy - April 2014

My family attended a party held for my son’s 50th birthday on Friday 21st March and many of the guests stayed overnight.

From the moment we arrived the whole evening went without a hitch.  The room looked splendid, the food was some of the best we have had from a hot buffet and the waitresses – Mary, Yvonne and another girl whose name I forget – were really helpful. The DJ was fantastic – and took my son’s requests very seriously which made for a really party atmosphere.

Just thought it might be a good idea to let you know and to thank you for helping us have a really special night.

Well done! 


Kind regards 


Nick James, Sales Director, January 2013

"I have stayed at your Cadbury House property 20 times in the last 9 months and would like to take this opportunity to thank you and your employees for providing me with the service that you do.

I have the fortune, or misfortune, to stay in many hotels worldwide as a result of my job and so would like to think that i have experienced my fair share of good and bad service!  I am conscious that bad service is always complained about but good service is seldom thanked.

From my initial booking with Ann, through to the greeting and warmth on arrival of Monica, Hannah and Lynette to the restaurant and bar staff - notably Mimo and Jon in the restaurant and David and Phil in the bar - i always feel like you not only want my business but you try your hardest to make the fact that i have to be away form home as enjoyable experience as possible.  Tanya at breakfast also remembers that i like a capuccino to start my day and the little things often make the biggest differences.

The quality of the rooms and cleanliness is always very good and the facilities in the health club are first class.  The meeting rooms are good, although I always seem to book the meeting rooms with the uncomfortable chairs so that will be top of my request next time i have a meeting at Cadbury!

Please relay my thanks to your employees.  I stay away from home because i have to, not because i like to - so to have your representatives showing the levels of service they do make it a bit easier.  Good service will always be a differentiator that leads to a repeatable competitive advantage and having that is why people like me repeatedly stay in your property."


Sarah Ross, Sales Director, January 2014

"I would like to take this opportunity to thank everybody at Doubletree by Hilton Cadbury House for exceptional service during the planning and delivery of the Jeff Haulage event on Thursday 23rd January 2014.

As the event organisers and the production team for this event we recommended your hotel to our client at Jeff who had quite some complex requirements. We needed a venue that could be flexible and professional with a schedule that was clear would change on a regular or almost daily basis…
and didn’t it just!

The service however, provided from our initial booking with Nia in the Sales Office through to the execution of the event by your Operations Team was superb.

We were provided with a relaxed atmosphere and an extremely flexible, accommodating team of people from your end that made us as both the Event Organisers and Staging company jobs so much easier and ultimately a great better result for the client.

Your team were exceptional. Not only were they able to react immediately to our clients’ needs but they were also courteous and polite, delivering first class men u offering in a room that looked just great.

I have attached some photographs of which we would be happy for you to use as part of your sales pitch. I am sure you will agree that the room looked great and the set etc. worked so well there.

Thank you for accommodating the large lorries in the car park area, I appreciate they took up quite a lot of room for the entire day. This did not seem to be a problem to you guys either.

So all in all, your team’s “can do” attitude is a credit to you and the Hilton Doubletree brand.
We look forward to working with you again in the foreseeable future."