FAQ

16:00
Unfortunately, unless an early check in is requested and agreed in advance we cannot guarantee your room will be ready for you arrival prior to 16:00. However, you will have complimentary access to Theclubandspa facilities prior to checking in. Facilities includes showers and changing rooms.
You most certainly can request a late check out, however this is subject to availability. Please ask our dedicated reception team upon check in if a late check out is available. Please note, there will be an additional charge for this service. If you would like to request a late check out in advance please speak to our in-house reservations team.
The cost to park is £7.50 for all residents staying overnight. Upon arrival please ensure you register your vehicles registration number on one of the iPads provided across the hotel. There are two on our reception desk. Our reception team will be able to help with any questions you may have regarding parking charges. There are other charges that may apply for car parking if you have booked a conference, wedding, event or park and fly. Please speak to your dedicated events coordinator if you are unsure of the charges.
If you have paid for a hotel room you will have complimentary access to Theclubandspa on the day of checking in and the day of checking out. If you are looking to visit on the day of check in, prior to check in, please speak to our reception team who will be able to provide you with your room number to gain access.
An Advance Purchase Rate is payable at the time of booking and non-refundable and non-transferable. A Flexible Rate can be cancelled depending on the package chosen with the defined cancellation rate. For example you can choose a package with up to one day prior for your cancellation terms.
Included in your Dinner, Bed and Breakfast Rate is a 3 course evening meal to be chosen from our Set Menu or a £35.00 allocation per adult towards our Al La Carte Menu within our Marco Pierre white Steakhouse & Grill. This rate also includes your bedroom and our full English and continental breakfast.
Breakfast is served in our Marco Pierre White Steakhouse Restaurant.
Unfortunately, we do not allow any animals on-site unless they are a support or service animal. When bringing in a service or support animal, please do let us know in advance and ensure you provide the relevant evidence that dictates the animals service.
Yes, we have four electric charging points. Two of which are universal and two of which are Tesla specific.
Yatton Railway Station. Yatton railway station, on the Bristol to Exeter line, is in the village of Yatton in North Somerset. It is 12 miles (19 km) west of Bristol Temple Meads railway station, and 130 miles (209 km) from London Paddington. Its three-letter station code is YAT. The train station is roughly a 4 minute drive from the hotel.
Unfortunately, we do not provide a shuttle service to the Airport however, we do recommend booking a taxi through Arrow Cars, the taxi will cost approximately £35.00. Here is the telephone number for Arrow Cars, 01275475000.
You do not have to book a table for breakfast, you may proceed to the restaurant at your leisure throughout the duration of the breakfast time slot and be seated by our Marco Pierre White Team without having to book in advance.
Yes.
We would advise to pre-book your table at either of our on-site restaurants in advance. This is to avoid disappointment, especially during the busier periods. You can book your table here, on our website, on the ‘Dining’ page tab. Contact details for our restaurant teams are also provided there.
Yes, we want children to enjoy our facilities however there are children timings implemented. These are Monday to Friday between 10.15 and 18:45, and Saturday to Sunday between 09:00 and 18.45.

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